Deb Lucas is a Senior Communications and High Tech industry executive. Currently Deb is a VP of Customer Success at Salesforce where she is responsible for strategy, governance, adoption and value realization for large enterprise segment. Deb has been with Salesforce for eight years in the customer success group engaging with Salesforces’ largest clients in the travel transportation and hospitality, communications, media, high tech and manufacturing industries.
Prior to joining Salesforce, Deb was the Vice President of Comcast Enterprise Technology’s (CET) Solution Initiation and Management organization (SI&M). In her role, Deb was responsible for the business services dedicated BSS applications. Deb managed CET program delivery and communications to ensure that they meet the needs of the business in regards to functionality, timing, and business benefit. Under her leadership, this team was responsible for the strategic direction, design, and support CET wide delivery, release management, testing, delivery assurance, and communications. Deb championed the global delivery model for CET in testing, as well as for the legacy order entry / order management system for business services.
Deb has more than 20 years telecommunications and Information Technology experience. Prior to Comcast, she held progressive leadership positions at TEOCO Corporation Communications and Entertainment Solutions, a software development company. There she was responsible for overseeing multiple service areas, including data center operations, data management, the product delivery process, and tier one client implementations. Deb started her career at Verizon where she came to be responsible for the requirements, architecture, and design of the customer care systems.
Deb received her Bachelor of Science degree in Applied Mathematics with a minor in Economics from Virginia Tech and an MBA in Information Systems from the University of Maryland.